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Alpinestars customer service

 
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katie1
Track Day Addict
Track Day Addict


Joined: 16 Oct 2016
Posts: 182
Location: Oxfordshire

PostPosted: Tue Oct 23, 2018 8:43 pm    Post subject: Alpinestars customer service Reply with quote

Ok, so my Alpinestars gortex jacket developed a fault, a cuff zip kept jamming after 11 months regular use.
I took it back to On Yer Bike (near Aylesbury) who arranged for it to go back to Italy.
Three weeks later, the jacket is back, zip sorted, minor tatty bit repaired (unrequested), new and better velcro fitted and jacket cleaned!

Absolutely top customer service from Alpinestars and one very happy (and warm and dry) owner

I was so happy, I had to buy a new set of leathers while I was in the shop
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DavShill
SuperBike Racer
SuperBike Racer


Joined: 16 Jan 2007
Posts: 1709
Location: Beverley, East Yorkshire

PostPosted: Wed Oct 24, 2018 9:12 am    Post subject: Reply with quote

That's good to know Katie. Jules kitted herself out in Alpinestars textiles last year and I have been impressed by the quality so far.
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fatboy
World Champion


Joined: 03 Nov 2011
Posts: 3414
Location: BATH

PostPosted: Wed Oct 24, 2018 7:16 pm    Post subject: Reply with quote

Always good to hear good stuff !
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